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Nandini Enterprise · conservatory desk
Seed vault help desk
Search 256 sowing lines, account steps, dispatch tracking, and payment answers — curated for HSN 1209 packets.
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12 quick answers
Live Monday to Saturday
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01 How do I create an account?
Register with email and password on Account. A 6-digit OTP is sent to your inbox — enter it to verify before your first seed order.
02 Why must my email be verified?
Verification ensures order confirmations, dispatch updates, and conservatory desk replies reach you. Resend the OTP anytime from Account if it expired.
03 Where is my order history?
Sign in and open My orders to view past seed purchases, packet totals, and tracking synced to your profile.
01 How do I track a seed order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
02 Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our desk responds during working hours.
03 When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for packing once confirmed.
01 What does HSN 1209 mean for my order?
All packets on this storefront are classified under HSN 1209 — seeds for sowing. Nil GST applies when sold for planting purposes as per applicable rules.
02 How should I store seed packets?
Keep pouches sealed in a cool, dry place away from direct sun. Refrigerate opened packets in an airtight container for longer viability where recommended on the label.
03 What if the wrong packet or damaged stock arrives?
Report mismatched or damaged seed packets within 48 hours of delivery with photographs. See our Refund policy for eligibility.
01 Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
02 Do prepaid orders get free shipping?
Yes — UPI prepaid seed orders include free standard shipping. You are redirected to the payment gateway after placing the order.
03 Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.